Privacy Policy

TE ASTRA LUXURY VILLAS — PRIVACY POLICY

Last updated: December 2025

Te Astra Luxury Villas (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a booking, or contact us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

When you contact us, make a reservation, or use our services, we may collect:

Full name
Email address
Phone number
Billing details
Booking dates
Special requests or preferences
Messages sent through contact forms
Any information voluntarily provided by you

Contact details for inquiries:
📧 Email: te.astra@outlook.com
📞 Phone: 043 552 319

B. Information Collected Automatically

When browsing our website, we automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and tracking data

This helps us improve website performance, user experience, and security.

C. Information from Third Parties

If you use external platforms (such as booking websites, social media, or payment processors), we may receive necessary booking or communication details from those services.

2. How We Use Your Information

We may use your information for:

Managing reservations and guest communication
Providing customer service
Sending booking confirmations and reminders
Improving website performance and user experience
Enhancing security and fraud prevention
Marketing promotions or updates (only with your consent)
Meeting legal or regulatory obligations

We never sell your personal information to third parties.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the EU, EEA, or UK, we process your data under the following lawful bases:

Contract: to process and manage your booking
Consent: when you subscribe to newsletters or marketing
Legitimate interest: to improve services and ensure security
Legal obligation: to comply with applicable laws

4. Cookies and Tracking Technologies

We use cookies to:

Improve site performance
Remember your preferences
Analyze website traffic

You may disable cookies through your browser settings, but this may affect website functionality.

We can provide a full Cookie Policy if you need one — just ask.

5. How We Store and Protect Your Information

We use security measures to protect your data, including:

Encrypted communication (SSL)
Secure servers
Limited access to personal information
Regular website and hosting security checks

However, no online system is 100% secure. We take all reasonable measures to safeguard your information.

6. Sharing Your Information

We may share your information only with:

Payment processors
Booking platforms
Service providers (IT, hosting, security)
Legal authorities, if required

We do not sell, rent, or trade your personal information.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold
Correct inaccurate information
Request deletion of your data
Object to processing
Withdraw consent
Request data portability
File a complaint with a data protection authority

To make any request, contact us:

📧 te.astra@outlook.com
📞 043 552 319

8. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purpose it was collected for
Comply with legal obligations
Resolve disputes
Maintain business records

Booking information may be retained for accounting or legal requirements.

9. International Data Transfers

If you access our website from outside Kosovo, your information may be transferred to servers located in other countries.
We take reasonable steps to ensure your data is protected in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to external sites (such as Instagram, YouTube, Booking platforms).
We are not responsible for their privacy practices.
We recommend reviewing their Privacy Policies when visiting them.

11. Updates to This Privacy Policy

We may update this policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: te.astra@outlook.com
📞 Phone: 043 552 319